88i FAQ — Everything You Need to Know, All in One Place

88i is an 18+ platform. You must be at least 18 years old to register. Age verification may be required during registration and at the time of KYC verification. Providing false information may result in permanent account closure.

No. Under 88i's policy, each person is permitted only one account. If multiple accounts are detected, all of them may be closed and balances forfeited. Separate members of the same household may each open their own account using their own personal details.

On the login page, click the "Forgot Password?" button. Enter your registered mobile number or email address. An OTP or reset link will be sent to you. Create a new password and log in. The entire process takes under 5 minutes.

Too many incorrect password attempts may temporarily lock your account. Wait 15–30 minutes and try again. If the issue persists, contact 88i live chat support — your identity will be verified and the issue resolved promptly.

First, make sure your mobile number is correct and check your network coverage. After waiting 60 seconds, click the "Resend" button. If it still doesn't arrive, select the email OTP option instead. If the problem persists, let us know via the support chat.

KYC (Know Your Customer) is an identity verification process. To prevent fraud and ensure security, 88i may ask you to complete KYC before processing withdrawals above a certain amount, or upon request. You'll typically need to upload a copy of your national ID or passport. The process is usually completed within 24 hours.

88i supports deposits via mobile banking, bank transfer, and various e-wallets. After logging in, go to the "Deposit" section on your dashboard to see all currently available payment options.

The minimum deposit amount varies depending on the payment method. Log in and check the deposit page for the latest limits. In general, you can get started with a relatively small amount.

Most mobile banking and e-wallet payments are credited instantly (within 5 minutes). Bank transfers may take a little longer — typically 15–30 minutes. If your balance hasn't been updated after 30 minutes, contact support with your transaction reference number.

88i typically processes withdrawals within 15 minutes. Mobile banking and e-wallet transfers are often even faster. Bank transfers may take 1–3 business days. Your first withdrawal may take a little longer if KYC verification has not been completed.

The minimum withdrawal amount depends on your chosen payment method. Log in and visit the withdrawal page for details, or ask support for more information.

88i generally does not charge fees on withdrawals. However, your payment provider may apply their own fees. Contact support for details on charges specific to your chosen payment method.

A withdrawal request can be cancelled before processing begins. Once processing has started, it cannot be reversed. If you need to cancel quickly, contact live chat support right away.

A welcome bonus is automatically credited on your first deposit after registration. Some offers may require a promo code — read the promotions page and terms carefully before making a deposit. A minimum deposit amount may be required to qualify for the bonus.

The wagering requirement refers to how many times you must bet the bonus amount before you can withdraw it. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 3,000 in bets. Each bonus has its own terms — check the full terms and conditions for details.

Free Spins can generally be used on specific slots. The eligible games are listed in the bonus offer details. Free Spins also have an expiry — they typically need to be used within 24–72 hours.

88i's cashback offer returns a percentage of your net losses over a set period, typically weekly. Cashback is credited to your account automatically. Check the promotions page for the latest rates and terms.

Enrollment in the VIP program is automatic. Loyalty points start accumulating with every game you play from the moment you register. Reaching a set points threshold moves you up to the next tier, where you unlock exclusive bonuses, faster withdrawals, and a dedicated account manager.

If the wagering requirements are not met by the expiry date, any unused bonus and bonus winnings will be forfeited. However, any real deposit funds accumulated during that period remain safe. The bonus expiry date is stated in the offer details.

88i offers over 1,000 games, including slots, Live Casino (blackjack, roulette, baccarat), fish games, bingo, and more. All games are developed by world-class software providers and are RNG certified.

Yes, many slots and games have a demo mode. Once you create an account, you can play for free in demo mode to get familiar with a game. However, Live Casino games are not available in demo mode — those require real-money play.

88i's system automatically saves your game progress. If you get disconnected, you can resume right where you left off. If any bets or funds appear to be missing, contact support immediately with the game name, time, and round ID — the issue will be investigated and resolved.

RNG (Random Number Generator) is a software algorithm that determines the outcome of every game entirely at random. All games on 88i are RNG certified by accredited third-party organizations, ensuring that no one can predict or influence the result of any game.

In Live Casino, a real dealer runs the game from a live studio. You can watch everything in real time via high-quality video streaming, and you can even chat with the dealer. It brings the authentic casino atmosphere right to your home.

Yes. 88i uses SSL encryption to keep all data secure. Your personal and financial information is never shared with third parties. For more details, please read our Privacy Policy.

Go to Account Settings, navigate to the Security section, and you'll find the option to enable 2FA. Activate it by verifying your mobile number. From that point on, you'll receive an OTP on your mobile each time you log in, keeping your account significantly more secure.

Change your password immediately and log out of all devices. Then notify 88i via Live Chat support — they will review your account's security and temporarily lock it if necessary. 88i will never ask for your password via email or SMS — treat any such message as a phishing attempt.

You can take a temporary break or set up self-exclusion directly from the Responsible Gaming settings. To permanently close your account, submit a request via live chat support. It's a good idea to withdraw your balance before closing the account.

Yes, 88i is a licensed online gaming platform. It operates under a recognized regulatory authority and adheres to strict standards of security and fairness. Licensing information can be found in the footer of the website.

Both Android and iOS versions of the app are available on the official 88i download page. Do not download from any third-party sites — use only the official 88i page.

To install the APK on Android, go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps." Step-by-step instructions are available on the download page. If you still run into issues, contact support with your phone model and Android version.

Yes, the 88i app includes all the features available on the website — all games, deposits, withdrawals, bonuses, and support. On top of that, the app also offers biometric login, push notifications, and a mobile-optimized gaming experience.

Some new games or features may not be available on older versions. Using the latest version is also recommended for security. To update the app, visit the download page and install the newest version.

Yes, even without the app, 88i is fully accessible via a mobile browser (Chrome, Firefox, Safari). The website is mobile-responsive and works well across all screen sizes. For the best experience, though, using the app is recommended.